Jasmin Howard Ops Leader

About Jasmin Howard Ops Leader

As a Product Ops Lead at NFG, I leverage my experience in the software industry to deliver innovative and valuable services to our customers. I conduct research and discovery internally and externally to identify process improvements, service offerings, and communicate the services strategy and vision supported by analysis to all relevant stakeholders.Before joining For Good, I worked as a Product Operations Manager and a Project Manager at Better and Cision, where I collaborated with multiple teams to plan and execute development plans, solve complex mortgage issues, close over 10MM of business in the first quarter, and enhance the user experience. I have a strong background in management, SQL, customer service, and client education, and a Bachelor\'s degree in Rehabilitation Science from Winston-Salem State University. I am passionate about creating products and services that make a positive impact on people\'s lives.

Experience

1. Product Operations Lead

   For Good

   Oct 2023 — Present

   I lead product operations across cross-functional teams to ensure scalable, efficient, and mission-aligned product delivery. Acting as the connective tissue between product, engineering, design, and stakeholders, I translate strategy into execution while improving systems, processes, and outcomes.Key responsibilities & impact: • Drive product operations strategy to support end-to-end product development and delivery • Partner with Product Managers, Engineering, and Leadership to prioritize roadmaps, optimize workflows, and remove operational friction • Establish and refine product processes, documentation, and governance to improve team efficiency and clarity • Lead cross-functional planning, execution, and reporting to ensure on-time, high-quality releases • Analyze product and operational data to inform decision-making and continuous improvement • Support a mission-driven organization by aligning product execution with organizational goals and community impact

Education

• Winston-Salem State University

  Bachelor's degree, Rehabilitation Science

  2005 — 2010