Jasmin B.
Sr. Technical Support Specialist @ OpenGov
- Role
- Sr Technical Support Specialist at OpenGov Inc.
- Location
- Fredericksburg, VA, US
- LinkedIn followers
- 500 followers
About Jasmin B.
Strategic SaaS Customer Success & Account Management Leader with over a decade of experience in customer-facing roles, including retail, retention, and technical support within fast-paced environments. Expert at translating complex technical issues into clear, actionable guidance, leading troubleshooting sessions that reduce time-to-value and drive rapid product adoption. Proven track record in leveraging data-driven insights to reduce churn, and optimize support workflows—consistently boosting satisfaction metrics, retention rates, and operational efficiency. Calm under pressure yet highly responsive, I combine empathy, technical know-how, and urgency to forge trust, strengthen relationships, and maximize value for SaaS clients.
Experience
Sr Technical Support Specialist
Jan 2023 — Present · CA, US
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