Jaslan Manaji
IT Support Specialist at Royal Caribbean Cruises Ltd.
- Role
- IT Support Specialist at Royal Caribbean Group
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Jaslan Manaji
Experienced IT operations speciality with 4+ years of work experience in Facilitating IT, Communications, Network & Infrastructure Projects in the Hospitality Industry.
Experience
IT Support Specialist
Sep 2022 — Present · FL, US
Providing IT Support to Shipboard users via IT Service Desk. Service Desk Administration, Monitoring and follow up of ServiceNow, Isupport ticket system.•Performing Daily preventive maintenance procedures such as Day Roll, Data Validation, Time Change Procedures, Server checks, Backup Checks, Embarkation equipment check for optimal upkeep of onboard systems.•Creation of shoreside Remedy Service now tickets for systems such as SAP Hybris, Ewaivers, Fidelio, X-Dining, X-Control & Icafe, Apass Safety Management, Infogenesis, Airwatch etc.•Active Directory User/Workstation Management and administration.•Vmware Vsphere Server Management, Patching, Monitoring, Snapshots and backups.•Monitoring of storage systems such as PURE, SAN Storage and Data Domain.•Linux Servers rebooting and maintenance.•Windows physical Server Maintenance, troubleshooting and Server Patching.•Starlink attenna troubleshooting and replacement.•Configuration of network ports with specific vlans for different devices such as POS, workstations, telephones and digital signages.•Imaging, Configuration and troubleshooting of workstations (Windows), peripheral devices and printers.•Supporting onboard entertainment systems such as Mytv, Virtual Balcony, Digital signages and telephones (PBX, Mitel & Vtech).IT Officer (Covering Position)•Using Microsoft Endpoint Configuration Manager (MECM) pushing patches, applications updates on workstations and servers.•Creation of Shipboard IT Schedule in compliance with TLC and ILO laws•Communication with shoreside support for escalating IT issues which cannot be resolved onboard.•Monitoring of CCTV systems and assisting the Electronics Engineer with troubleshooting network connections for CCTV cameras.•Assignment of IT Procedural tasks and monitoring of Service Desk, providing support to fellow Shipboard IT colleagues to perform their daily tasks.•Maintaining SOP Documentations and checking compliance with SQM.
Education
University of Mumbai
Bachelor’s Degree
2011 — 2014
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