Jaskirat Klair
Business Analyst @Splunk
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WORK HISTORY
Business Analyst @Splunk
US
Led cross functional initiatives to align customer support operations with broader commercial and productstrategy, driving efficiency and standardization across pricing and inventory planning workflows. Partnered closely with technical and support leadership to reengineer key processes, identifying frictionpoints, developing high impact solutions, and executing them with clarity and measurable outcomes. Drove the definition and implementation of future state processes by synthesizing insights from product,engineering, and operations stakeholders ensuring they support intelligent product capabilities such asrecommendation systems and inventory optimization. Conducted deep analysis of current state systems and processes, using data to uncover inefficiencies andinform design of scalable solutions that improve both user experience and operational throughput. Collaborated with data science and analytics teams to ground product decisions in data leveraging trends,behavioral insights, and system usage patterns to inform prioritization and feature development. Created and owned business requirements, test cases, and training assets to support the rollout of newfeatures and tools translating complex needs into intuitive product solutions. Navigated ambiguity with confidence, effectively aligning diverse stakeholder groups around shared goalsthrough strategic communication and clear documentation. Acted as a key liaison between product, technical, and business teams to ensure seamless knowledgetransfer, consistent alignment, and successful product adoption across the organization. Led change management efforts to ensure business readiness and user enablement for new processes, tools,and system enhancements driving high engagement and sustained impact. Contributed to enterprise wide transformation programs, managing interdependencies, timelines, andexecution milestones to deliver business critical outcomes on time and within scope.
EDUCATION
San José State University
Bachelor's degree, Aviation; Minor Business
ABOUT JASKIRAT KLAIR
Business Analyst-Support Operations at Splunk
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