Jaskaran Singh
Technical Support Engineer @Right Turn Security
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WORK HISTORY
Technical Support Engineer @Right Turn Security
CA
Provided L1–L2 support for operating systems, network connectivity, cloud and security issues.•Logged and resolved incidents using ticketing systems while meeting SLA and escalation procedures.•Monitored system and security alerts daily, investigating anomalies and escalating critical incidents.•Supported clients for data recovery in Windows and Linux file systems. •Assisted with incident response, performing log analysis and basic forensic investigation.•Investigated malware alerts and suspicious system behaviour to identify root causes.•Collaborated with IT, SOC, and compliance teams to resolve escalated technical issues.•Created and maintained technical documentation and knowledge base articles to improve first-contact resolution.
EDUCATION
Chandigarh Group Of Colleges
Bachelor of Technology - BTech, Computer Science Engineering
De Montfort University
Master's degree, Cyber Security
ABOUT JASKARAN SINGH
IT professional with 9 years of experience in enterprise IT systems, security operations, and troubleshooting. National Cyber Security Centre (UK)–recognized professional with a Postgraduate qualification in Cyber Security and a Bachelor’s degree in Computer Science Engineering. Cisco Certified in Network Défense and XRY certified in log and device investigations. Trained by Bond Solon for professional report writing. Confident in working with broad range of monitoring, configuring and analyzing tools.
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