Jasjot Singh
Senior Manager | EY Strategy & Transformation | Service Modernization | Contact Center Transformation
- Role
- Senior Manager at EY
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Jasjot Singh
I am Senior Manager in EY\'s Digital Strategy and Transformation practice. I have 16 years of experience helping financial services clients (Insurance - P&C, Life & Annuity, Retirement, Banking) with their digital, customer, growth, and transformation agendas. I have led several client engagements on topics ranging from digital and innovation, new product development, CX strategy, experience design and implementation, distribution strategy, contact center transformation, and risk compliance. I lead \"Customer Experience Modernization\" market offering for Insurance sector in addition to various business, practice, and people development efforts.
Experience
Senior Manager
Oct 2019 — Present · Charlotte, NC, US
Strategy & Transformation - Insurance SectorService Modernization, Contact Center Transformation, Digital Strategy, Customer Strategy, Distribution Strategy, Experience Design
Education
Punjab Engineering College
B.E., Electrical
MIT Professional Education
Applied Agentic AI for Organizational Transformation
Wake Forest University School of Business
MBA, Consulting & Operations Management
2009 — 2011
Skills
- Business Process Improvement
- Process Improvement
- Strategic Consulting
- Management Consulting
- Competitive Analysis
- IT Strategy
- Strategy
- Business Case Preparation
- Business Analysis
- Project Management
- Cross-Functional Team Leadership
- Analytics
- Six Sigma
- Process Consulting
- Market Research
- Business Development
- Knowledge Management
- Leadership
- Consulting
- Strategic Technology Planning
- Management
- Change Management
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