Jagmeet Singh

About Jagmeet Singh

20+ years of experience in managing IT infrastructure and doing Solution Consultation on various Microsoft technologies. Currently associated with Microsoft India R&D Pvt. Ltd. as Partner Technical Consultant Manager.Major Expertise: Office 365, Azure, MS Exchange Servers, NetworkingOS Platforms Servers MS Windows NT/ 2003/2008/2012, 2016Additional Experience: Virtualization (Hyper-V), Microsoft Teams

Experience

1. Sr, Support Engineering Manager (Aks)

   Microsoft

   May 2024 — Present · Bengaluru, IN

   Senior Technical Support Engineering Manager | Azure Core (AKS & Cloud Infrastructure)| MicrosoftI lead and scale high‑impact technical support operations within Azure Core, with a strong focus on Azure Kubernetes Service (AKS) and cloud infrastructure. In my role, I manage and mentor global support engineering teams responsible for handling complex, mission‑critical customer escalations, ensuring high availability, reliability, and customer trust at scale.My work sits at the intersection of deep technical expertise, people leadership, and operational excellence. I partner closely with engineering, product, and cross‑functional stakeholders to drive faster resolution, root cause elimination, and continuous service improvements. I am deeply invested in building strong teams—focusing on capability development, performance management, and inclusive leadership—while using data and signals to guide decisions and outcomes.Beyond day‑to‑day operations, I actively contribute to workforce planning, forecasting, and organizational initiatives, people excellence programs, and leadership development. I am particularly passionate about leveraging AI, automation, and process optimization to improve support efficiency, engineer experience, and customer satisfaction.Core focus areas:Azure Core & AKS support leadershipEscalation management & incident responseCustomer success for enterprise cloud workloadsPeople development & performance managementOperational excellence, forecasting & workforce planningCross‑team collaboration with engineering and product groups

Education

• 1% Club

  Financial Education

• NIIT (National Institute Of Information Technology)

  DNIIT (2 Years Diploma), IT

  2000 — 2002

• Meerut College

  B.Com, Commerce

  2000 — 2003

Skills

• Active Directory
• Windows Server
• Itil
• Microsoft Technologies
• Dns
• Clustering
• Dhcp
• IT Service Management
• Office 365
• Lync Server 2010
• Requirements Analysis
• Cloud Computing
• Microsoft Exchange
• Microsoft Exchange Server 5.5/2000/2003/2007/2010/2013
• Pre-Sales
• Hyper-V
• Microsoft Sql Server
• Solution Architecture
• Virtualization