Jashwanth N.

Senior Servicenow Developer @Fidelity National Financial

FL, US

At Fidelity National Financial, a leading provider of title insurance and transaction services, I design and implement ServiceNow solutions that streamline mortgage and escrow operations, reduce manual processes, and improve compliance.Automated title insurance order processing, escrow tracking, and mortgage closing workflows to improve turnaround times.Built and customized Business Rules, Client Scripts, Script Includes, UI Policies, and Workflows to validate property data, automate document generation, and enforce compliance.Integrated ServiceNow with mortgage origination platforms, title plant databases, and external systems via REST/SOAP APIs for real-time property record validation and escrow updates.Developed custom portals and mobile workflows, enabling title agents and escrow officers to manage closings from any location.Implemented DocuSign and Adobe Sign e-signature workflows, reducing closing timelines and enhancing customer satisfaction.Configured and maintained CMDB, Discovery, MID Servers, and role-based access controls (ACLs, SSO, SAML, LDAP) to ensure data integrity and security.Leveraged Power BI and Tableau dashboards integrated with ServiceNow to monitor KPIs like issuance cycle time, disbursement accuracy, and defect resolution rates.Adopted Infrastructure as Code (Terraform, Ansible) and integrated ServiceNow DevOps with Azure DevOps and GitHub, improving environment consistency and deployment efficiency.Enhanced ServiceNow Performance Analytics to drive actionable insights into underwriting performance and compliance.