Jashpreet Singh
Area Service Engineer @Kirloskar Oil Engines Limited
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WORK HISTORY
Area Service Engineer @Kirloskar Oil Engines Limited
At Kirloskar Oil Engines Ltd, I lead the after-sales support function with a strong focus on delivering high customer satisfaction through efficient complaint resolution. My expertise includes managing key performance indicators such as CSAT, TAT, and SLA adherence, while actively working to reduce warranty costs and service network expansion, scraps and defective product management, and defective reverse logistics to enhance operational efficiency. Serving KOEL\'s Fluid Dynamics Business Unit, I drive impactful results across four states and two Union Territories in North India\'s region. Additionally, I specialize in optimizing payouts, boosting spare parts sales, forecasting demand, and maintaining strong client relationships to consistently elevate operational excellence and business performance.
EDUCATION
Punjab School Education Board
High School Diploma
Mangalayatan University, Aligarh
Bachelor of Business Administration - BBA Online
Punjab State Board of Technical Education and Industrial Training
Diploma of Education
Indian Institute of Science (IISc)
Design Of Electric Motor
ABOUT JASHPREET SINGH
Service professional with 8+ years of experience in after-sales service and customer…
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