Jashan Singh

About Jashan Singh

An adaptable Major Incident Management Analyst with experience in remediation strategy…

Experience

1. Service Specialist

   Tietoevry

   May 2024 — Present

   A Work with process executors globally to ensure defined IT Information Library (ITIL) standards and processes are followed. The position has single accountability to ensure authority over the business process and its interfacesAct as liaison between the business and Process Design Team to ensure clear understanding for ITSM business process requirementsMonitor performance against documentedITSM processes and other applicable standards of execution, in support of good financial and other business practices Create a communications plan (e.g, memos, letters, plan review meetings, status lists) to ensure frequent, accurate and timely communication to all stakeholders and to solidify commitment to the project plan Leads/Performs incident detection, investigation, diagnosis, support, closure and reportingLeads/Performs logging, categorization and prioritization of incidents (impact + urgency) Ensures that assigned incidents are managed robustly & effectively and that any customer/ business impact is identified and minimized Ensures all significant/business critical incidents are reported and escalated appropriatelyEnsures that incident ticket communication/ documentation is accurate, timely, clear and conciseContinuous process improvement while increasing service qualityProactively identify opportunities for improving Incident Management process\"Faster, Better\"

Education

• Indian School of Business

  IT project management

• CHANDIGARH UNIVERSITY

  Bachelor of Engineering - BE, Computer Science

  2016 — 2020