Jash Lakhani
Head of Operations @factoHR - HR Solution for Growth®
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WORK HISTORY
Head of Operations @factoHR - HR Solution for Growth®
Directed and managed four core operational areas: Customer Support, Project Delivery, Outsourcing, and Procurement Negotiations, ensuring seamless collaboration across functions. Led the successful migration of active employees) onto our SaaS platform within a stringent two-month deadline, encompassing data migration, hands-on training, and go-live through intense cross-team coordination. Streamlined project workflows by implementing new processes, reducing average project completion time (TAT) by 60%(from 45 to 18 days), achieved through close collaboration with project and development teams. Enhanced customer satisfaction by championing the implementation of automation and Video SOPs, resulting in an average customer rating of 4.8/5, driven by collaborative efforts with support and product teams. Managed and optimized customer support operations utilizing Freshdesk to track and resolve tickets, fostering a collaborative environment for issue resolution. Utilized Zoho for comprehensive task management across project and operational teams, facilitating transparent communication and efficient execution.
EDUCATION
Atmiya Institute of Technology & Science
Master of Business Administration - MBA
GTU
IMBA
ABOUT JASH LAKHANI
Head Operations - factoHR
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