Jerri Armendariz
Vice President, Product at Launchpad - Cloud Based Platform
- Role
- Vice President, Product at Launchpad Software
- Location
- Orange, CA, US
- LinkedIn followers
- 500 followers
About Jerri Armendariz
Certified Salesforce.com Sales Cloud ConsultantCertified Salesforce.com AdministratorCertified Salesforce.com Advanced AdministratorSignificant Salesforce.com Initiatives:Multiple New Salesforce.com Org Implementations (Sales & Service Clouds)Salesforce Consolidation (4 Orgs into 1), 1200+ Users, 8 million records migrated, configuration migratedSalesforce Consolidation (2 Orgs into 1) 500+ Users, Data and Configuration migratedAcquisition IntegrationsData.com ImplementationAbility to solution with Standard Salesforce functionality before considering CustomWorking with Developers to create Custom Interfaces that enhance the User ExperienceFocuses:Implementation of Salesforce Best PracticesProject Life Cycle and ManagementGathering Non-Technical Requirements Solution DesignDocumenting Technical Requirements Data MigrationUsability TestingDevelopment and Technical QA Experience with the following Apps:Data.comDocuSignClicktoolsMarketoDupeBlockerDemandToolsData LoaderAct-OnWith over 9 Years experience as a Salesforce Admin, my main focus has been providing effective, streamlined, enterprise solutions that scale for Business Users. While I always try to solution using Standard Salesforce functionality, I have a lot of experience Designing Custom Interfaces and custom solutions, as well as working hands on with Developers to deliver the solution. Dreamforce 2011 Speaker- Session Name: The Pulse of Your Support Center - Service Metrics, Dashboards and Analytics
Experience
Vice President, Product
Nov 2021 — Present
Skills
- Dashboard
- Call Center
- Crm
- Consulting
- Vendor Management
- Customer Satisfaction
- Sharepoint
- Saas
- Demandtools
- Integration
- Call Centers
- Marketing Automation
- Cloud Computing
- Customer Relationship Management (Crm)
- Salesforce.com
- Team Building
- Account Management
- Salesforce.com Administration
- Technical Support
- Apex Data Loader
- Force.com
- Process Improvement
- Telecommunications
- Data Migration
- Usability Testing
- Data Cleaning
- Customer Experience
- Sfdc
- Team Leadership
- Analytics
- Troubleshooting
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