Jason Lynch
Senior Platform Manager Group Digital Self-service @nib Group
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WORK HISTORY
Senior Platform Manager Group Digital Self-service @nib Group
Newcastle, AU
I lead nib Group’s customer-facing digital self-service platform across Australia and New Zealand, supporting 11 brands across web and native mobile apps.I’m accountable for platform strategy, roadmap, and delivery, leading a 35-person team across four cross-functional squads. My focus is on simplifying complex servicing ecosystems, improving reliability at scale, and enabling teams to deliver high-quality customer outcomes without unnecessary process or theatre.During my tenure, the platform has scaled from ~170k to 350k+ monthly active users, reduced failure demand, and consolidated multiple fragmented servicing systems into a single shared platform. I work closely with senior leaders and the ELT to shape platform direction and prioritisation through pragmatic, data-informed decision making.
ABOUT JASON LYNCH
I’m a senior platform and product leader with 27 years in technology, spanning engineering, product, and large-scale multi-brand digital ecosystems. I bring strong technical judgement to decision-making and operate at the intersection of strategy, delivery, risk awareness, and organisational alignment.I specialise in stewarding complex digital platforms in constrained environments, aligning senior stakeholders, sequencing work across multiple teams, and making pragmatic trade-offs that balance customer value, operational risk, and commercial outcomes.I currently lead nib Group’s digital servicing platform across 11 brands, supporting a steadily growing member base while enabling a digital-first servicing strategy and incrementally modernising legacy systems.
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