Jasmin C.

About Jasmin C.

I build AI-powered automation products that reduce customer effort, accelerate resolution, and scale support operations. My work focuses on turning complex workflows into fast, intuitive experiences through LLMs, voice and chat automation, and intelligent agent tooling.Creating a world-class customer experience requires true end-to-end ownership — from product vision, PRDs, and experimentation to KPI design and iteration — partnered closely with engineering, design, data, and operations to deliver measurable outcomes.I thrive in high-velocity environments where teams ship, learn, and continuously improve. My goal is simple: build automation that delivers faster answers for customers and smarter, more scalable tools for agents — without ever compromising trust, quality, or resilience.

Experience

1. VP - Lead Technical Program Manager - Ai Programs

   JPMorganChase

   Jan 2026 — Present · New York, NY, US

   Leading enterprise-scale agentic AI programs across the Global Private Bank. I partner with senior leadership, engineering, data, and risk teams to deliver secure, production-ready AI platforms supporting both client-facing and internal use cases.My work focuses on agent orchestration, retrieval-augmented generation (RAG), data architecture, and AI governance—translating advanced AI capabilities into scalable systems that meet regulatory, security, and operational requirements. I specialize in driving complex, cross-functional execution while balancing innovation, risk management, and measurable business outcomes.Always open to thoughtful conversations on applied AI leadership, enterprise platforms, and large-scale technical program execution.

Education

• Rutgers School of Engineering

  Bachelor of Science - BS, Computer and Electrical Engineering

• Rensselaer Polytechnic Institute

  Master of Engineering - MEng, Computer and Systems Engineering

• Massachusetts Institute of Technology

  Certificate, Artificial Intelligence: Implications for Business Strategy