Jasbir S.
Technical Support Advisor @Concentrix
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WORK HISTORY
Technical Support Advisor @Concentrix
Hamilton, ON, CA
Provide L2/L3 support for applications, hardware, and software, diagnosing and resolving complex technical issues.Manage incident lifecycle including triage, prioritization, escalation, and resolution using ITSM platforms.Deliver technical solutions in alignment with SLA requirements, ensuring minimal business disruption.Maintain service excellence while adapting to evolving shifts and workflows in a high-volume support environment.
EDUCATION
Conestoga College
Project Management Professional
Conestoga College
Reporting Systems and Database Development
Guru Nanak Dev University
Bachelor of Science (B.Sc.)
Prim Roses Englsih School
Matriculation
ABOUT JASBIR S.
IT Support & Talent Acquisition Specialist with 6+ years of international experience…
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