Jose A Santana
Author
- Role
- Senior Technical Support Specialist at New Balance
- Location
- Lawrence, MA, US
- LinkedIn followers
- 500 followers
About Jose A Santana
I am a self-published Author and lifelong learner who is passionate, curious, and successfully collaborates with team members at all levels within an organization. A strategic thinker who can spot relevant patterns and opportunities, I have a knack for coming up with creative solutions to problems. I am an excellent communicator and have a proven track record of being able to build relationships with people from all walks of life. My strengths lie in my ability to think outside the box, come up with new ideas, and see the big picture.
Experience
Senior Technical Support Specialist
Apr 2017 — Present · Lawrence, MA, US
Active Directory & Azure Active Directory System Center Configuration Manager Windows and macOS Support Knowledgebase Team Lead Microsoft O365 Ecosystem Support Adobe Enterprise Administration/Support SharePoint Support JAMF Support for Apple devices Microsoft Endpoint Manager (Intune) IT Provisioning and Onboarding
Education
University of Phoenix
Bachelor’s Degree, Business Management: Information System
2009 — 2011
Code School
Web Development Courses, Information Technology
2016 — 2018
Northern Essex Community College
Associate Degree, Computer & Information Sciences; Information Technology
2004 — 2009
Greater Lawrence Technical School
High School, Electronics
1999 — 2003
Codecademy
Web Development Courses, Information Technology
2016 — 2016
Treehouse
Front End Web Development Track, Computer Software Engineering
2016 — 2016
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