Jose A Santana

Author

Role
Senior Technical Support Specialist at New Balance
Location
Lawrence, MA, US
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Jose A Santana

I am a self-published Author and lifelong learner who is passionate, curious, and successfully collaborates with team members at all levels within an organization. A strategic thinker who can spot relevant patterns and opportunities, I have a knack for coming up with creative solutions to problems. I am an excellent communicator and have a proven track record of being able to build relationships with people from all walks of life. My strengths lie in my ability to think outside the box, come up with new ideas, and see the big picture.

Experience

  1. Senior Technical Support Specialist

    New Balance

    Apr 2017 — Present · Lawrence, MA, US

    Active Directory & Azure Active Directory System Center Configuration Manager Windows and macOS Support Knowledgebase Team Lead Microsoft O365 Ecosystem Support Adobe Enterprise Administration/Support SharePoint Support JAMF Support for Apple devices Microsoft Endpoint Manager (Intune) IT Provisioning and Onboarding

Education

  • University of Phoenix

    Bachelor’s Degree, Business Management: Information System

    2009 — 2011

  • Code School

    Web Development Courses, Information Technology

    2016 — 2018

  • Northern Essex Community College

    Associate Degree, Computer & Information Sciences; Information Technology

    2004 — 2009

  • Greater Lawrence Technical School

    High School, Electronics

    1999 — 2003

  • Codecademy

    Web Development Courses, Information Technology

    2016 — 2016

  • Treehouse

    Front End Web Development Track, Computer Software Engineering

    2016 — 2016

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Jose A Santana — Senior Technical Support Specialist at New Balance in Lawrence, MA, US | Unifers