James Jay Sanchez

About James Jay Sanchez

I turn post-sales chaos into predictable revenue. I\'ve led and rebuilt customer success and operations functions through restructures and scale-up phases, owning retention, expansion, and post-sales infrastructure across SMB and enterprise accounts. My work has unlocked $200K+ in ARR, delivered a 10%+ NRR lift in one quarter, and scaled a single feature to $23K+ MRR through enablement and GTM alignment. I operate at the intersection of CS, RevOps, and execution- designing systems that increase revenue efficiency, reduce operational drag, and scale without adding headcount. Core focus areas:• Revenue-driven customer success & expansion• Post-sales ops, reporting, and capacity modeling• First CS hires, playbooks, and metrics• Cross-functional alignment (Sales, Product, Finance)Best fit: early-stage SaaS teams looking for a founding post-sales operator who can build systems, own outcomes, and grow with the company.

Experience

1. Partner Success Manager

   OneApp

   May 2025 — Present

   Build and maintain custom operational reporting that reduces analysis and decision-making time by 2+ weeks across a 51-company book of business (including enterprise partners), with integrated opportunity tracking and risk highlighting for both Partner Success and Sales• Lead Zoom onboarding implementation that removes ~90 minutes/day of operational overhead, translating to ~$15K/year in recovered capacity per PSM without additional headcount• Maintain ~96% retention rate on non-single-family properties — meaningfully above average SaaS retention (B2B SaaS annual retention often reported ~50-68%, with high performers >90%)• Lead team in 200-400 monthly touchpoints, converting high activity into faster time-to-value and downstream engagement rather than surface-level execution

Education

• University of Puerto Rico-Carolina

  Bachelor's degree, Forensic Psychology

• University of the Potomac

  Associate's degree (15 credits), Information Technology

• Merit America

  Google IT Support Professional Certificate, Information Technology

• Escuela Lorenzo Vizcarrondo

  High School Diploma

• Atlantic University

  Bachelor's degree (80 Credits), Digital Animation

  2012 — 2015