Jarvis Cook

About Jarvis Cook

As a seasoned service professional with a sincere dedication to assisting clients, I excel in managing multiple workloads efficiently and delivering projects promptly. With over 10 years of expertise in Human Resource Leadership, Customer Account Management, Senior Customer Service Analyst, and Office Administrative Assistant, I bring a proven track record of success. My strengths lie in fostering collaboration, building strong relationships, and leading cross-functional teams to achieve strategic goals. I am skilled in researching and optimizing Standard Operating Procedures for enhanced database efficiency, as well as proficient in recruiting and training. Known for driving innovation, client service excellence, and ensuring successful annual audits, I remain calm and composed under pressure. Holding a Master\'s degree in Human Resource Management with a focus on Organization Development, along with certification as a Mental Health First Aider, I am committed to making a positive impact in every role I undertake.

Experience

1. Talent Advisor

   Milwaukee Tool

   Sep 2024 — Present · Olive Branch, MS, US

   Under the direction of the Talent Business Partner, help to forecast, identify, build, and implementproactive talent solutions that align with business goals. Supports the assignedbusiness unit with Performance Management, Organizational Development, Workforce Planning anduses business acumen along with talent expertise to build strategic partnerships.Business Partnership: Provide talent support to front-line leaders (supervisors & managers) under the direct leadershipof facility Talent Business partner. Demonstrates basic enterprise-wide financial, regulatory and compliance principals andconsistently applies those principals to Talent processes, policies, and initiatives Key partner to frontline leaders on positions and headcount management including open andclosure of requisitions. Partners with business leaders to develop appropriate talent plans to build bench strength fororganizational transformation Collaborates with business leaders to create and develop plans to positively impact theorganizational environment using Talent data analytics and insights Engages key stakeholders and influences leadership to align talent to business strategiesEmployee Experience: Provide support for Employee Experience programs (i.e, engagement survey, skip levelmeetings, stay interviews, action planning, and leader accountability) Use data and analytics to gain insight into employee feedback, provide personalized and relevantexperiences, as well as development opportunities Cultivate an inclusive and supportive working environment for all employeesProvide program support to Talent Management and business in the following areas: Annual Performance Review Process Annual Merit Cycle Strategic Talent Review Internal Mobility

Education

• Strayer University

  Master of Science - MS, Human Resource Management

• Northeast Mississippi Community College

  Associate’s Degree, Liberal Arts and Sciences/Liberal Studies

  2007 — 2010

• University of Mississippi

  Bachelor of Science - BS, General Studies

Skills

• Customer Service
• Invoicing
• Administrative Assistance
• Filing
• Microsoft Office
• Management
• Microsoft Excel
• Microsoft Word
• Project Management
• Inventory Management
• Process Improvement
• Leadership
• Team Building
• Training
• Customer Satisfaction
• Logistics
• Team Leadership
• Outlook
• Account Management
• Customer Experience
• Team Management
• Cold Calling
• Inventory Control
• Office Administration
• Customer Retention
• Warehouse Operations
• Critical Thinking
• Customer Support
• Data Entry
• Sales
• Time Management