Jarvis Wilcox
Intake Agent - CVS
- Role
- Intake Agent at CVS Health
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Jarvis Wilcox
A detail-focused leader who enjoys contributing demonstrated business discernment and organizational ability. Recognized for the means to multi-task and deliver fast results in a high pressure work environment.
Experience
Intake Agent
Oct 2025 — Present
Handle inbound calls (high volume) from members, providers, and other stakeholders in a professional manner.Provide assistance in the prior authorization process by gathering required information and following established criteria.Accurately document requests in a timely and complete manner.Transfer all clinical questions and judgment calls to the appropriate nurse or pharmacist.Support with outbound calls and monitor/respond to inquiries in designated mailboxes.Perform additional tasks as directed by the leadership team.
Education
North Carolina Agricultural and Technical State University
Master's degree, B.S. Agricultural and Environmental Systems Concentration in Agribusiness & Food Industry Management
North Carolina State University
Bachelor of Business Administration - BBA, Associates Applied Agriculture Business Management
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