Jacques Jack Arsenault
Aircraft Line Maintenance Supervisor @Southwest Airlines
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WORK HISTORY
Aircraft Line Maintenance Supervisor @Southwest Airlines
As a Supervisor of Aircraft Maintenance at Southwest Airlines, I play a crucial role in supporting our Mechanics and ensuring the safe, reliable operation of our Boeing 737 fleet. In this fast-paced, dynamic environment, I collaborate with Ground Operations Teams to uphold high service standards and maintain on-time performance. My responsibilities include leading and developing team members, ensuring compliance with FAA regulations and Southwest’s Technical Operations Handbook, and overseeing maintenance procedures. I work closely with Maintenance Control to coordinate aircraft requirements, review documentation for accuracy, and ensure deferred maintenance tasks are properly recorded. Strong communication, problem-solving, and technical expertise are key to my role, as I manage strategic planning and resource allocation. Supporting all operational hours—including early mornings, nights, weekends, and holidays—I am committed to fostering a culture of safety, inclusion, and continuous development at Southwest Airlines.
EDUCATION
Rolls-Royce Plc, Derby, UK
Trent 900 Line Maintenance and Borescope
GE CTEC, Cincinnati, OH
CFM56-7B Line Maintenance
Zero To Mastery Academy
Business Data Analytics & Intelligence with Python 2023
Zero To Mastery Academy
Complete Ethical Hacking Bootcamp 2023
Rolls-Royce Plc, Derby, UK
Rolls-Royce BR710 Line Maintenance and Borescope
Rolls-Royce Plc, Derby, UK
Trent XWB Line Maintenance and Borescope
Centennial College
Associate's degree in AMT
Airbus America - Miami
Airbus A330 Type Course
Chiguacousy Secondary School Brampton, Ontario, Canada
Ontario SSHGD (includes 1st year University courses)
Rolls-Royce Plc, Derby, UK
Trent 500 Line Maintenance and Borescope
Zero To Mastery Academy
The Excel Bootcamp: Zero to Mastery
GE CTEC, Cincinnati, OH
LEAP-1B Line Maintenance
SKILLS
ABOUT JACQUES JACK ARSENAULT
With over two decades in the aviation industry, my expertise spans supply chain management (SCM) and customer service excellence, currently at Southwest Airlines. I\'m driven by a mission to ensure the best cost of ownership and operational efficiency, aligning with the company\'s culture of high performance and customer satisfaction. My strategic approach in SCM and customer advocacy has consistently enhanced business processes and client relationships.At Southwest Airlines, I\'ve excelled in managing CFM56-7B Engine shop visits, collaborating closely with strategic sourcing and serving as the primary supplier interface for various departments. My role is pivotal in streamlining engine repairs and fostering \'Partners in Success\' relationships, ensuring a cost-effective workflow and resolving disputes that intersect engineering, finance, and quality assurance with finesse.
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