Jarrod Sandel
IT Service Management at Michigan Medicine
- Role
- Director of Service Management (Interim) at Michigan Medicine
- Location
- Chelsea, MI, US
- LinkedIn followers
- 500 followers
About Jarrod Sandel
I\'m a Health IT professional with 20+ years of experience in IT Service Delivery and Service Management. My passion lies in kaizen; I want the blend of academic medicine and technology to be as seamless as possible, and my career has centered on accurately delivering and relentlessly improving support to caregivers, researchers, and medical educators. I have extensive graduate-level training in health informatics, business process re-engineering, and operations management.Please note that any opinions posted on LinkedIn are my own and do not necessarily reflect those of Michigan Medicine or the University of Michigan.
Experience
Director of Service Management (Interim)
Jun 2023 — Present
Lead the Service Management Office for Michigan Medicine, responsible for the ITSM suite of processes and tools, including ServiceNow, Everbridge, BeyondTrust Remote Support, Skillsoft Percipio, and more.• Created the Cloud Skills Training Program as part of an IT Modernization effort, empowering over 400 staff with assessment tools, micro-learning materials, and social support• Partnered with technology teams across Michigan Medicine IT to deploy ITOM solutions for more effective CMDB operations and governance, including ties to assurance processes• Aligned Business Continuity and Disaster Recovery processes to NIST and HSEEP standards
Education
University of Michigan
Supplemental Coursework, Health Informatics
2012 — 2016
Eastern Michigan University
Master of Business Administration (M.B.A.), Logistics, Materials, and Supply Chain Management
2006 — 2009
University of Michigan
Bachelor of Arts (B.A.), History
2001 — 2006
Skills
- Golive
- Change Management
- Cpoe
- Disaster Recovery
- Medical Records
- Leadership
- Inpatient
- Lean Thinking
- Hipaa
- Ehr
- Allscripts Sunrise Clinical Manager
- Healthcare
- Hospitals
- Information Technology
- Data Analysis
- Process Improvement
- Six Sigma
- Epic Systems
- Emr
- Itil V3 Foundations Certified
- Technical Support
- Medical Terminology
- Business Analysis
- Software Documentation
- Health Informatics
- Management
- Ambulatory
- Software Implementation
- Informatics
- Project Management
- Toyota Production System
- Healthcare Information Technology
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