Jarrod Schaefer
- Role
- Senior Technical Support Representative at Auctane
- Location
- Kingsport, TN, US
- LinkedIn followers
- 500 followers
About Jarrod Schaefer
Enthusiastic and Conscientious IT Professional recently awarded the Cybersecurity Google…
Experience
Senior Technical Support Representative
Jan 2022 — Present
Resolved technical issues with customers all over the world over the phone and remote control. Managed software, web application, and hardware issues by exercising familiarity and competency with IT concepts including Operating Systems, Networking, Peripheral Devices, and software application. Performance Highlights Promoted from Technical Support Representative to Senior Technical Representative within 90 days of employment Nominated for workplace achievement award within 90 days of employment Reached competence levels in a short time, resulting in very small ramping periods Maintained a resolution percentage of > 80% and customer satisfaction of >90% throughout employment.
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