Jarret Hass

About Jarret Hass

Experienced IT Director demonstrating a genuine commitment to enhancing end-user satisfaction. Proficient in independently resolving intricate issues and implementing solutions. Possesses extensive expertise in various software packages, hardware platforms, and network architectures. An assertive and goal-oriented professional, dedicated to delivering results with a primary focus on customer service. Proven track record of effectively managing personnel across all hierarchical levels. Acknowledged and esteemed by the C-suite, colleagues, and direct reports alike. Exhibits a robust sense of accountability coupled with well-developed organizational skills.

Experience

1. Director, Executive Desktop Support (Euc)

   Fiserv

   Jul 2021 — Present · New York, NY, US

   2023-24 company survey results at 100% rating: Trust, Manager Effectiveness, Engagement, Operational Excellence, Client Experience, Communication & Teamwork, Diversity & Inclusion.• Manage 18 high performing IT support staff and contractors; coach them to be proactive, predictive, and customer-focused.• Set and measure goals for the team; with a focus on timely delivery, service-oriented solutions, and value-add benefits to the organization.• Proficient in data driven decision making with a strong acumen in strategic decision making.• Responsible for changing the IT landscape by implementing “on the go” technology, tech bar service experience, and exceptional customer service delivery.• Microsoft O365, Online Exchange email, TEAMS, OneDrive, and SharePoint, utilizing “on the go” technology.• Deliver on tech bar SLA of <5min wait time,< 15 min duration and closure within a high-volume ticketing environment. • Create partnership with cross-functional stakeholders to ensure workflows, documentation and playbooks are well defined.• Contribute towards the development of the IT roadmap and project solutions, work with other leaders to define key projects and ensure solutions are aligned with business needs.• Drive operational efficiency to meet customer growth and internal performance metrics.• Foster a positive work environment and promote frequent communication among all team members.• Evaluate staffing/resourcing needs to ensure adequate coverage and efficiency levels.• Handle escalations from employees, provide oversight and assume accountability.• Address disciplinary and/or performance problems according to company policy.• Ensure employees have appropriate training and other resources to perform their jobs.• Embrace, promote, and lead continuous improvement efforts. • Managed several major office moves: design, orchestrate logistics and oversee stellar execution.

Education

• DeVry

  Electronics Technology Diploma, ET

  1996 — 1998

• New York Institute of Technology

  Bachelors Degree, Electrical Engineering Technology

  1998 — 2000

• Tottenville H.S.

  Diploma, Diploma

  1990 — 1994

Skills

• Blackberry Enterprise Server
• Outlook 2003/2007/2010
• Customer Relations
• Iphone
• Project Managment
• Executive Support
• Blackberry
• Ipad
• Windows 7
• Cellular
• Active Directory
• Microsoft Office 2003/2007/2010