Jarren Heward
AZ | Your NexLvl pro. Providing a Next Level Experience in HVAC, Plumbing, Pool Care & Maid Cleaning.
- Role
- Director of Operations at Nexlvl Services
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Jarren Heward
As Director of Operations at NexLvl Services, I\'m dedicated to building strong partnerships – both within our outstanding team and with every client we serve. We understand that flawless plumbing, crystal-clear pools, immaculately clean spaces, and functioning HVAC systems are essential to your home or business. I oversee the smooth delivery of the reliable, hassle-free solutions you need, all tailored to ensure your satisfaction. When you want a next level experience, choose NexLvl Services! Let\'s collaborate and transform your vision for your property, residential or commercial, into a next-level reality.
Experience
Director of Operations
Apr 2024 — Present · Mesa, AZ, US
Strategic Growth & P&L: Architected and executed operational strategies that directly fueled a 215% increase in annual revenue. Successfully negotiated and maintained multi-million dollar contracts, significantly expanding the company\'s market share and profitability.Mergers & Acquisitions: Acted as a key decision-maker in the strategic acquisition of three service companies. Spearheaded the seamless integration of these entities into the existing operational structure, aligning systems, personnel, and processes to maintain service quality and capture synergistic value.Process Optimization & System Implementation: Spearheaded the research, selection, and implementation of five distinct CRM systems. Developed and delivered comprehensive training programs for over 30 field and office personnel, leading to streamlined workflows, improved data accuracy, and enhanced customer satisfaction.Data-Driven Leadership: Developed a suite of custom reporting tools and dashboards in Excel to provide critical data analysis and business intelligence. These reports have been foundational in guiding executive decision-making, identifying operational inefficiencies, and uncovering new growth opportunities.Team Leadership & Development: Manage a team of Operations Managers, providing mentorship and guidance to ensure departmental goals are met and exceeded. Fostered a culture of accountability and continuous improvement within the operations department.
Education
W. P. Carey School of Business – Arizona State University
Business Law
2016 — 2020
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