Jarrell Warren
IT Specialist @PrimeFlight Aviation Services
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WORK HISTORY
IT Specialist @PrimeFlight Aviation Services
Provide Tier 1–2 technical support for hardware, software, and network-related incidentsInstall, configure, and maintain Windows workstations, servers, and network equipmentManage Active Directory (user accounts, group policies, access controls)Support VPN connectivity, remote access, and multi-site network operationsMonitor system and network performance; troubleshoot connectivity and infrastructure issuesApply security patches, antivirus updates, and vulnerability mitigation measuresAssist with firewall configuration, endpoint security, and intrusion prevention controlsPerform system backups and support disaster recovery proceduresSupport Microsoft 365, email systems, and enterprise productivity platformsMaintain IT documentation, asset inventory, and compliance standardsTechnical Environment:Windows OS | Windows Server | Active Directory | Group Policy | Microsoft 365 | VPN | TCP/IP | DNS | DHCP | Network Troubleshooting | Endpoint Security | Patch Management | Backup & Recovery | AWS (EC2, S3)| Remote Support | IT Compliance | Incident Response
EDUCATION
Houston City College
Computer information systems, Computer/Information Technology Administration and Management
University of Houston
Bachelor of Science - BS, Computer and Information Systems
SKILLS
ABOUT JARRELL WARREN
I’m a Marine Corps veteran turned IT specialist who focuses on solving technical problems quickly and keeping systems running securely so teams can do their jobs without disruption.With 10 years of experience in IT support, systems administration, and service desk operations, I specialize in diagnosing complex technical issues, improving processes, and implementing reliable technology solutions that support business operations.I’m known for my problem-solving mindset and ability to quickly identify root causes, implement practical solutions, and keep systems running smoothly.I’m passionate about technology and cybersecurity and continuously work to strengthen systems so organizations can operate securely and efficiently.
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