Jarred Dunn

About Jarred Dunn

I\'m a dedicated Technical Escalation Manager with over a decade of experience bridging the gap between complex technical challenges and business objectives. At Forcepoint, I led cross-functional teams to resolve high-severity cybersecurity incidents for Fortune 500 companies, consistently prevented customer churn and securing substantial renewal revenue.My approach combines technical expertise with relationship management, allowing me to serve as both an incident resolver and strategic advisor. I\'ve reduced aged escalations by 35% through process optimization, while my preventative analysis has decreased overall escalations by 23%, improving customer stability.Recognized with multiple Forcepoint Circle of Excellence Awards for leadership and innovation, I specialize in transforming critical customer incidents into opportunities for strengthening partnerships and driving business value. My background spans enterprise account management across cybersecurity and automotive industries, where I\'ve consistently maintained high retention rates through proactive risk mitigation and strategic guidance.I\'m passionate about creating seamless customer experiences through technical excellence, clear communication, and data-driven solutions.

Experience

1. Escalation Manager

   Ping Identity

   Nov 2025 — Present

Education

• The University of Texas at Austin

  History

  1997 — 2002

Skills

• Project Management
• Customer Relationship Management (Crm)
• Business Process Improvement
• Saas
• Team Leadership
• Vendor Management
• Software Documentation
• Requirements Analysis
• Agile Methodologies
• Team Building
• Management
• Business Analysis
• Crm
• Leadership
• Program Management
• Process Improvement
• Account Management
• Quality Assurance