Jarrasta Joseph
Data Analyst @Verizon
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WORK HISTORY
Data Analyst @Verizon
Directed analytical oversight and strategic support for offshore teams in Cebu, Philippines including daily/weekly executive-level meetings, call monitoring, credit reviews, and serving as primary point of contact for senior leadership where I instruct, direct, and check the work of other business analystsConducted deep data analysis utilizing SQL queries to identify key drivers impacting results and recommend strategic modifications to company policy, process, and collections strategy.Developed, audited, and reported on effective collection strategies designed to maximize results while preserving a positive customer experience.Partnered with upper management and cross-functional teams to communicate analytical results and anticipated impacts of strategic changes.Designed and deployed customer retention framework across multiple sites, leveraging 3 diagnostic questions to proactively resolve concerns—achieving 8% site reduction and 3% company-wide decrease in disconnects, preserving in revenue with structured project documentation to present to superiors.Led top vendor site in Value for 15 months by gaining team\'s buy-in via their motivation and providing best practices through partnerships with other top sites accumulating over $2.1 million.Improve customer satisfaction for Vendor sites from 67% to 89% through different traditional and agile methods to bridge knowledge gaps.Increased tool utilization from 2% to 76% through presentations to make sure they understand the tool and consistent inspection to make sure they are using the tool reducing average handle time over 160 seconds.
EDUCATION
Strayer University
Master of Business Administration - MBA, Business Administration and Management, General
Strayer University
Bachelor of Business Administration - BBA, Business Administration and Management, General
Strayer University
Bachelor's degree, Business Administration and Management, General
ABOUT JARRASTA JOSEPH
I am a strategic, results-driven Leader and Analyst with over 10 years of experience across management, analytics, and high-level customer service. My professional journey has been defined by a dedication to servant leadership and the application of Agile methodologies to drive operational excellence and maximize business value. Throughout my career at industry leaders like Verizon and Wells Fargo, I have specialized in bridging the gap between deep data analysis and actionable business strategy. Whether directing analytical oversight for global offshore teams or leading unionized frontline units, my focus remains on fostering productive team environments and enhancing employee satisfaction.Core areas of expertise include:Analytical Strategy: Utilizing SQL and Python to identify key performance drivers, recommend policy modifications, and track complex trends.Operational Leadership: Facilitating Agile ceremonies—including daily scrums and backlog refinement—to optimize team performance and sprint goals.Project & Portfolio Management: Designing and deploying large-scale frameworks, such as customer retention programs that preserved over in revenue.Process Improvement: Applying Lean Six Sigma principles to audit collection strategies, reduce repeat call volumes, and increase tool utilization rates from 2% to 76%.I hold an MBA and a Bachelor of Science in Business Administration from Strayer University, and I am a certified Lean Sigma Six Yellow Belt. I am passionate about leveraging data-driven insights to solve complex issues and am always looking for new ways to help organizations evolve and succeed.
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