Jarrad Michna
Senior Director, Customer Support Services at Trimble Inc.
- Role
- Senior Director, Customer Support Services at Trimble Inc.
- Location
- Bastrop, TX, US
- LinkedIn followers
- 500 followers
Experience
Senior Director, Customer Support Services
Sep 2021 — Present · TX, US
Strategic planning - Key contributor to sector Playbooks and LRPs.• Launched new initiatives to support business strategy and set up KPIs to measure initiative success.• Led regional services teams through organizational and operational changes such as moving from Microsoft Dynamics CRM to Salesforce, expanding our tier 2 support teams globally, and aligning regional services teams into one function.• Coaching and mentoring regional service managers around the globe to improve customer experience, satisfaction, and loyalty.• Drove collaboration between regional teams to improve the customer experience of Key and Enterprise customers.
Education
Victoria College
Associate's degree, Drafting and Design Technology/Technician, General
1993 — 1995
University of Houston-Victoria
Bachelor of Applied Arts and Sciences, Management
1995 — 1998
Skills
- Customer Relationship Management (Crm)
- Strategy
- Engineering
- Cad
- Product Management
- Bim
- Software Documentation
- Tekla
- Training
- Testing
- Tekla Structures
- Contract Management
- Project Planning
- Team Building
- Management
- Steel Detailing
- Software Development
- Software Project Management
- Crm
- Building Information Modeling (Bim)
- Strategic Planning
- Training Program Development
- Online Advertising
- Microsoft Dynamics Crm
- 3d Modeling Software
- Construction
- Training Course Development
- Project Coordination
- Customer Service
- Steel
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