Jarom Barlow
Salesforce Support Analyst @United Site Services
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WORK HISTORY
Salesforce Support Analyst @United Site Services
Provide Salesforce support to over end users by troubleshooting technical issues primarily in Salesforce CPQ, FSL, and CRM apps, but also other aspects of Salesforce (Objects, Reports, Dashboards, List Views, etc)- Set up and provision users in Salesforce- Testing of Sandbox ideas and implementing new business procedures based on business needs- Observe case types and issues to identify trends and categorize problems that can be addressed by the Business Analyst and Development teams- Run queries using SOQL to gather data and administer bulk updates using Salesforce Inspector- Document processes to outline issues and how to fix them- Train other support reps on how to identify and solve issues- Processed over 400 complex rebills resulting in a little under for the company- Closed over Salesforce support cases- Closed over 300 cases/month
EDUCATION
Weber State University
Programming Essentials Certificate
Trailhead by Salesforce
Salesforce
Salt Lake Community College
Associate of Science - AS
ABOUT JAROM BARLOW
I am a Salesforce Professional with a passion for efficiency and solving complex business…
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