Jarjis Hussain
Advanced Service Engineer at Riverbed Technology
- Role
- Advanced Service Engineer at Riverbed Technology
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Jarjis Hussain
Experienced Technical Support / Escalation Engineer with more than 10 years experience working for Networking industry. Good understanding of Linux, Wireshark, TCP/IP and VMware vSphereI\'m good on listening and understanding customer expectations and concerns, work effectively with peers and multiple teams while ensuring quick and effective service is delivered.
Experience
Advanced Service Engineer
Jan 2020 — Present · Germantown, MD, US
Serving as a designated Technical Assistance engineer for a Fortune 100 Global Bank for Riverbed SteelCentral Products.Responsibilities:• Provide Tier 3 technical support for Riverbed SteelCentral NetProfiler, AppResponse and Portal• Reach SLAs from responding to the case till the issue is resolved.• Conduct weekly and quarterly calls with customer to give update on the issues and feature requests reported• Conduct training sessions for newly released versions and setup troubleshooting sessions• Collaborate with PS to work on new projects involving expansion of current setup, creating dashboards, host groups, Web Transaction rules, User defined policies and DBA rules• Run internal tools to troubleshoot issues and escalate them to engineering when required and provide any added information to effectively resolve the issue.• Generate reports and document customer case history using Salesforce
Education
Santa Clara University
M.S, Engineering; Computer Engineering
2010 — 2011
Saint Xavier's High School
High School
1994 — 2002
P.E.S College of Engineering
Bachelor of Science (B.S.), Computer Science
2004 — 2008
Skills
- Network Engineering
- Bgp
- Hsrp
- Mysql
- Tcp/Ip
- Sip
- Vlan
- Perl
- Voip
- Dns
- Eigrp
- Wireless Networking
- Rtp
- Ospf
- Vrrp
- Ssl
- Smtp
- Selenium
- Vpn
- Network Security
- Gmpls
- Linux
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