Jarin Stevens

About Jarin Stevens

I am passionate about establishing and maintaining strong business and personal relationships to improve a customer / client experience. I\'ve been building and leading teams of Customer Success professionals, including roles of Customer Success Managers, Professional Services, Education and Customer Support. I thrive on coaching and inspiring teams of very passionate people to both their individual success and to the success of their customers. I believe the success I\'ve experienced is a result of the strong, trusted relationships forged with team members and their customers by first, understanding the customer\'s business, second, managing to their key business objectives, and third, keying off of the right performance indicators that measure success. I generally focus on a methodology I call \"Core Valued Engagement Touches\"(Core-VETS) to ensure every touch I or my teams have with a customer adds value to their business. This methodology has lead to awards with top honors annually and quarterly in past positions supporting high retention numbers and up-sell/cross-sell in existing accounts.Experience includes:SaaS Executive | Customer Success Leadership | Customer Experience | Book of Business Management | Success Metrics Management | Digital Marketing | Web Analytics | Big Data | Staff Interviewing/Hiring | Budget Control | Staff Management | Customer/Employee Engagement | NPS | Voice of Customer/Employee | Employee Recognition

Experience

1. Director of Customer Success

   Constellation Homebuilder Systems

   Apr 2025 — Present · Saratoga Springs, UT, US

Education

• University of Utah - David Eccles School of Business

  MBA, Business Administration and Management, General

  2004 — 2006

• Utah Valley University

  BS, General Business

  1996 — 2000

• Brigham Young University - Idaho

  AS, General Studies

  1994 — 1996

Skills

• Saas
• Enterprise Software
• Project Management
• Analytics
• Salesforce.com
• Cloud Computing
• Customer Experience
• Account Management
• Lead Generation
• E-Commerce
• Service Delivery
• Digital Marketing
• Solution Selling
• Strategy
• Professional Services
• Product Management
• Business Development
• Management
• Web Analytics
• Crm
• Program Management
• Email Marketing
• Demand Generation
• Product Marketing
• Strategic Partnerships
• Training
• Marketing
• Customer Relationship Management (Crm)
• Software as a Service (Saas)
• Leadership
• Team Building
• Start-Ups