Julie R.
Customer Engagement Center Manager @Intel
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WORK HISTORY
Customer Engagement Center Manager @Intel
Lead CEC operations, curating and delivering innovative, full-service customer engagements, aligning with brand and sales strategies - Spearheaded post-Covid revitalization of the center, including demo refresh, content updates, and technology upgrades throughout the CEC- Manage continuous improvement initiatives and projects to enhance customer experience and operational efficiency- Established a strategic demo roadmap to enhance visibility and interactivity - Developed measurement and utilization processes to track impact and drive data-informed decisions for continuous improvement- Built relationships with vendors and agencies who support tools, services, and event execution - Benchmarked industry best practices to implement strategic improvements and maintain competitive edge- Partner with cross-functional teams (facilities, IT, Security, Catering, etc.) to maintain a world-class environment and elevate customer experience - Hosted the first CEC open house, driving awareness and increased utilization - Speaker at Exhibitor Live 2025- Active member of GACEP, Global Association of Customer Engagement Professionals; speaker at Spring Conference 2026- Member of campus Emergency Response Team
EDUCATION
Metropolitan State University of Denver
Psychology, Psychology, Business Management
ABOUT JULIE R.
Specialties: Project management Event management/coordination AdministrativeMarketingAccounting/budgetsAudits
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