Jarele Brickley

WORK HISTORY

EDUCATION

SKILLS

ABOUT JARELE BRICKLEY

For the majority of my professional career I have worked in Information Technology. I have experience in many facets of the IT world - be it Helpdesk Support, System Administration, Network Administration, Project Management, etc. I’ve worked on multiple customer workstations at any given time. I’ve coordinated with both onsite and remote users for troubleshooting and administration. I’ve also trained and managed IT interns. I’ve assisted in facility transitioning as well as development. I model my project management goals and objectives in line with my given organizations current strategic objectives. In my most recent IT position as an IT Support Engineer for Houzz Inc. I began by providing onsite support at Houzz HQ’s / Engineering offices. My day to day duties included end user support, hardware and software support, as well as systems administration. The global pandemic created a new host of challenges and changes for Houzz - adjusting my job role in turn. As domestic offices closed and reductions in workforce ensued my job role became hybridized between onsite office support and global remote support. From changing the office to a socially distanced workspace to providing logistics for new hire and terminated employee equipment I was able to adapt to whatever was needed. With team structuring changes I was able to contribute toward Houzz IT’s OKR’s via assigned projects and project management (Jira Sprints). I was also able to provide documentation and training for the support members on my team - helping them learn and grow in their positions.