Jared W.

About Jared W.

With over 11 years of experience in Patient Services for a variety of disease states including Multiple Sclerosis, Parkinsons, and numerous Oncology treatments, I offer a comprehensive skillset in biopharma services, operations, program management, and strategic planning. My expertise in the healthcare industry has enabled me to successfully lead teams in identifying, evaluating, and implementing strategies to improve operational efficiencies and increase patient satisfaction. My experience in both the clinical and business aspects of healthcare has given me the ability to develop tailored solutions to meet the needs of a variety of stakeholders. I am dedicated to providing the highest quality of care and services, while leveraging my knowledge to drive positive outcomes and create a more patient-centric experience. Additionally, I have expertise in vendor management, ensuring that all stakeholders are working together to meet organizational goals.

Experience

1. Senior Program Manager, Oncology Patient Experience

   GSK

   Oct 2022 — Present

   As a Senior Program Manager of Patient Services at GSK, my role involves overseeing the launch assets, program performance, vendor performance, hub assets, call center performance, technology support services, and functional operations management related to patient services. I am responsible for ensuring that all patient services programs are executed efficiently and effectively, meeting the needs of patients and healthcare providers while adhering to regulatory requirements.In this role, I work closely with cross-functional teams to develop and execute patient services programs and initiatives that are aligned with GSK\'s business objectives. I collaborate with stakeholders across the organization, including marketing, sales, medical, and regulatory, to ensure that patient services are integrated into GSK\'s overall commercial strategy.In addition, I am responsible for managing vendor relationships and ensuring that our call center and hub assets are operating at optimal levels. I oversee program performance metrics, co-pay support and utilize data-driven insights to identify areas of improvement and implement process enhancements. I also lead technology support services to ensure that our patient services programs are supported by cutting-edge technology solutions.

Education

• Savannah State University

  Bachelor of Science, Electronic Engineering Technology

  2009

• University of Memphis

  Master of Business Administration (M.B.A.), Entrepreneurship/Entrepreneurial Studies

  2015

• California State University-San Bernardino

  Graduate Certificate, Technology Entrepreneurship

  2011

Skills

• Vms
• Applicant Tracking Systems
• Management
• Employee Training
• Human Resources
• Sharepoint
• Interview Coaching
• Organizational Development
• Social Networking
• Operations
• Technology Transfer
• Payroll
• Analysis
• Entrepreneurship
• Data Analysis
• Consultancy
• Sourcing
• Jd Edwards
• Entrepreneurial Skills
• Business Strategy
• Financial Modeling
• Interviews
• Case Studies
• Project Management
• Leadership
• Onboarding
• Talent Acquisition
• Social Media
• Microsoft Excel
• Peoplesoft
• Red Carpet
• Business Planning
• Strategy
• Market Research
• Technical Recruiting
• Consulting
• Timekeeping
• Entrepreneurship Education
• Vendor Management
• Temporary Placement