Jared M.

Sr Customer Technical Architect @LogicMonitor

London, GB

LogicMonitor Envision is a hybrid observability solution underpinned by agentic AI to enable proactive, actionable insights to allow for smarter, autonomous decision-making across Cloud, Infrastructure and Applications.Customer Technical Architect\'s are expert customer-centric technical thought leaders and trusted advisors within the organisation. Sr. CTA\'s handle complexities from both a business and technical perspective for large/enterprise global accounts.As a LogicMonitor CTA, we focus on:• Customer Engagement: Act as the primary technical point of contact for customers, building strong relationships. Understand customer needs and translate them into technical requirements.• Technical Strategy Development: Collaborate with internal stakeholders (sales, account management, product) to understand the customer\'s business goals and challenges and to align LM technology solutions to those goals.• Solution Design and Architecture: Design scalable and robust technical solutions that meet customer requirements. Create and maintain architectural documentation and guidelines.• Technical Advisory: Provide expert advice on best practices, solution architecture, and technology choices. Help customers optimise their use of the LM Platform.• Technology Evaluation and Selection: Conduct POCs to test and evaluate new features released by PDE.• Troubleshooting and Support: Assist customers in troubleshooting and resolving complex technical issues beyond the scope of support.• Customer Training and Enablement: Conduct Best-Practices training sessions and workshops • Feedback Loop: Gather feedback from customers to inform & influence PDE roadmap. Collaborate with PDE to ensure customer needs are addressed in future releases.• Technical Presentations and Demonstrations: Conduct product demonstrations and technical presentations to showcase solutions.

North Nottinghamshire College

Level 3 Diploma