Jared Jd McCray
Cybersecurity Professional| SOC Analyst | Sec+
- Role
- Product Support Specialist at UKG
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Jared Jd McCray
I am a dedicated Cybersecurity Enthusiast with a solid foundation in cloud security and a passion for defending organizations against digital threats. In my current role as a Product Support Specialist at UKG, I utilize my expertise to enhance security and operational efficiency. I am adept at configuring and managing alert systems to promptly detect and address security incidents, applying patches to maintain system integrity, and automating tasks through Python scripting to improve efficiency.My skills also extend to firewall management with tools like Fortinet and Palo Alto Networks, where I ensure robust protection for network infrastructure. I leverage data visualization tools such as Tableau and Power BI to create insightful analyses for informed decision-making. Additionally, I have experience in building and managing secure CI/CD pipelines using Jenkins and GitLab to support safe software development and deployment.Committed to continuous learning and staying current with industry best practice.
Experience
Product Support Specialist
Sep 2022 — Present · Atlanta, GA, US
Collaborated with cross-functional teams to identify and resolve product bugs and errors, ensuring smooth user experience• Created and maintained comprehensive documentation and knowledge base articles to assist in troubleshooting common product issues• Assisted in the development and testing of new product features by providing valuable feedback based on customer interactions.• Managed and prioritized a high volume of support tickets, ensuring prompt resolution and adherence to service level agreements (SLAs).• Utilized CRM software to track and document customer interactions, ensuring accurate record-keeping and seamless follow-up.
Education
Georgia Institute of Technology
Undergraduate Cybersecurity Certificate, Cybersecurity
Conservatory of Recording Arts and Sciences
Recording, Audio Engineering
Skills
- Studio Recording
- Direct Sales
- Mobile Devices
- Transcoding
- Wireless Networking
- Sales
- Logic Pro
- Music Production
- Telecommunications
- Cellular Communications
- Pro Tools
- Digital Media
- Audio Books
- Audio Mixing
- Live Sound
- Sales Operations
- Customer Retention
- Customer Service
- Audio Engineering
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