Jared Matthews
IT Support Specialist | Security+, PenTest+
- Role
- IT Support Specialist at Find Great People | FGP
- Location
- Anderson, SC, US
- LinkedIn followers
- 500 followers
About Jared Matthews
Jared serves as FGP’s IT Support Specialist and is based in our Greenville office. He is…
Experience
IT Support Specialist
Jul 2024 — Present · Greenville, SC, US
Provide efficient and effective front-line support for over 100 employees across 3 offices- Maintain superior customer service, ensuring that users are understood and assisted- Resolve Tier technical issues relating to hardware, software, network, etc- Administer and protect over 100 workstations and servers alongside our AD and O365 environments- Identify and remediate endpoint vulnerabilities to strengthen our overall cybersecurity posture- Maintain the reliability, recoverability, and security of company data and technology assets through proactive monitoring and support- Detect, contain, and respond to cyberthreats targeting organization- Develop and deliver quarterly cybersecurity training in accordance with emerging threat tactics- Onboarding and training new users regarding security and technological procedures- Coordinated building maintenance and external vendor requests, facilitating operational efficiency beyond IT responsbilities
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