Jared John Mitchell
Onboarding and Support Specialist @MyYogaTeacher
- Role
- Onboarding and Support Specialist at MyYogaTeacher
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Jared John Mitchell
Welcome to my LinkedIn profile. I\'m a versatile professional with expertise in English…
Experience
Onboarding and Support Specialist
Jun 2024 — Present · Bangalore, IN
Managed the end-to-end onboarding process for new students and teachers, ensuring a smooth and personalized introduction to the platform through technical setup support and guided walkthroughs.Provided real-time technical support via Zoom, email, and chat, resolving platform, app, and connectivity issues while maintaining high levels of customer satisfaction.Acted as a key bridge between students, teachers, and technical teams, facilitating cross-functional communication to resolve issues and improve platform experience.Collaborated with product and engineering teams to report bugs, test new features, and relay user feedback, directly influencing platform improvements.Handled reactivation flows for inactive users, initiating follow-ups and retention strategies to increase engagement and reduce churn.Maintained and updated internal documentation and support materials, helping streamline onboarding and reduce repetitive queries across teams.Worked across multiple time zones and cultural backgrounds to deliver empathetic, high-touch support, building trust and long-term relationships with users.
Education
Loyola College
Bachelor of Physics
2017 — 2020
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