Jared J. Coy
Software Engineering Group Manager @ PNC | Leading Salesforce CoE Teams to Deliver Retail Employee Experiences | Pittsburgh-Based Tech Leader
- Role
- VP, Software Engineering Group Manager - Retail Technology Employee Channel Delivery at PNC
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Jared J. Coy
I lead high-performing teams building Salesforce solutions for PNC - turning complex retail needs into seamless, compliant apps that boost efficiency and customer loyalty.From guiding migrations and building new features to integrating AI-driven tools under strict regulations, I focus on outcomes: faster delivery, stronger operational efficiency, and happier teams. Certified PMP, CSPO, CSM - I’m all about agile excellence in banking tech.What drives me most? People Leadership. I thrive on creating spaces where individuals feel safe to take risks, get creative, and own their wins - fostering that excitement that lifts everyone. Whether it’s leading cross-functional events or elevating the quiet contributor, I’m always asking: how can I help the whole team shine?I love collaborating across stakeholders, building inclusive cultures, and shipping what actually matters.
Experience
VP, Software Engineering Group Manager - Retail Technology Employee Channel Delivery
Aug 2024 — Present · Pittsburgh, PA, US
Technology Leader for PNCs Salesforce Practice Overseeing Retail Deliveryo Manages a team of 3 Technology Managers, overseeing ~80 professionals (30 FTEs, 50 Contractors) across Agile teams, including Scrum Masters, Business Systems Analysts, Salesforce/API Developers, and Quality Engineerso Leads talent development and retention strategies, providing direct coaching, career growth opportunities, and fostering a high-performance cultureo Drives the technical execution of new Salesforce initiatives, ensuring alignment with Retail business objectives and the modernization of PNC’s employee-assisted channelso Oversees Salesforce engineering teams managing 75+ features in the Branch and Care Center (15k+ Users), supporting and maintaining 500+ outer/inner APIs critical to business operationso Manages an annual budget of ~$20M, optimizing resource allocation, staffing strategies (FTEs, Staff Aug, and SOWs), and forecasting future initiative investments to maximize efficiency and ROI
Education
Carnegie Mellon University
Strategy & Innovation, Tepper School of Business - Executive Education
Kent State University
Bachelor of Business Administration - BBA, Major: Computer Information Systems (CIS); Minor: Marketing
2008 — 2011
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