Jared Frank
Director of Customer Experience @Capital Services
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WORK HISTORY
Director of Customer Experience @Capital Services
Responsible for all customer contact activities including budget and strategic planning, workforce management, and leading over 70 associates located in Sioux Falls and Brookings, SD - Leading a culture shift focused on employee and customer experience, supported by new KPIs, standards, service evaluation, and career path opportunities - Led the implementation of a knowledge management system supporting all of operations - Administered and provided analysis and insights for department and company employee surveys
SKILLS
ABOUT JARED FRANK
Customer Experience and Operations Servant Leader with a proven track record of success…
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