Jared Frank
- Role
- Director of Customer Experience at Capital Services
- Location
- Sioux Falls, SD, US
- LinkedIn followers
- 500 followers
About Jared Frank
Customer Experience and Operations Servant Leader with a proven track record of success…
Experience
Director of Customer Experience
Aug 2021 — Present
Responsible for all customer contact activities including budget and strategic planning, workforce management, and leading over 70 associates located in Sioux Falls and Brookings, SD - Leading a culture shift focused on employee and customer experience, supported by new KPIs, standards, service evaluation, and career path opportunities - Led the implementation of a knowledge management system supporting all of operations - Administered and provided analysis and insights for department and company employee surveys
Skills
- Project Management
- Business Process Improvement
- Process Improvement
- Leadership
- Team Leadership
- Risk Management
- Customer Service
- Change Management
- Operations Management
- Banking
- Management
- Strategy
- Call Centers
- Forecasting
- Business Analysis
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