Jared Craig

Manager of Customer Success Managers

Role: Manager of Customer Success Managers at Amazon
Location: Arlington, VA, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Jared Craig

Excel in high pressure environments to achieve business requirements, my greatest ability is developing relationships with my partners and customers to understand their business needs and work creatively to provide solutions. Have work experience spanning between Procurement, Sales, Supply Chain, Account Management, and Program Management in the e-commerce, aerospace, and industrial engineering fields. I am constantly learning and expanding my skillset so that I can better serve my teams. I am advanced in SQL, Microsoft Office, Analytics, Written and Verbal communication, program management, Asset Management, team partnership, and ownership.I enjoy traveling, meeting new people, trying new things, staying active, and always looking for the best food in town.

Experience

Manager of Customer Success Managers
Amazon
Dec 2022 — Present
Manager of 12+ CSMs that supported 180+ Black Business owners totaling ~$180MM in yearly revenue on Amazon from Dec 2022 - May 2025 across consumable and hardline retail verticals. From May 2025 to current, managing 9 CSMs that support 50+ 3P sellers that account for $2B+ in yearly revenue on Amazon predominantly in consumer electronics and office products space.

Education

Colorado State University
Business Administration - Corporate Finance and Investment Analysis; Minor in Economics
2010 — 2014

Skills

Fixed Income
Problem Solving
Middle Office
Asset Management
Economics
Creative
Diligent
Settlement
Adaptability
Bloomberg
Supply Chain
Securities
Teamwork
Time Management

Contact information

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Work email
•••••@amazon.com
Personal email
•••••@•••••.com
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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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