Jared Starnes

About Jared Starnes

Property & Casualty Insurance Manager with over a decade of progressive experience leading high-performing teams to thrive in fast-paced, high-pressure environments. A natural change agent who challenges leaders to think differently when identifying industry trends to understand the root causes of complex business problems, and design corporate-wide solutions which enhance the customer experience. Adept at capitalizing on operations and change leadership, advanced process management, and human capital to realize transformational results. Transformational Leader & Trusted Advisor: Pragmatic team leader with solid work ethic, known for exceptional written and verbal communication skills. Trusted by senior executives and stakeholders for identifying strategic business solutions to reduce legal risk and exposure while advancing corporate goals. Serves as a collaborative business partner, driving operational success through policy and process improvement. My qualifications and notable accomplishments include: Developed business case, gained approval, and led team to build and implement a call recording software platform into the call routing process, increasing accountability of employees and external resources by 40% Successfully transitioned State Farm Claim Handlers to a 100% virtual environment in less than 1-week in response to the COVID-19 Pandemic shutdowns, enabling use of the ClaimXperience tool which allowed for virtual claim inspections Developed business case, gained approval, and led team to build and implement a Salesforce platform for the Client Experience Department. CORE SKILLS & COMPETENCIES Employee Performance Reviews | Process Design Execution | Large-Scale Project Management | Quality & Compliance Controls | Continuous Process Improvement | Metrics Reporting & Data Analysis | Customer Reporting Analysis | Litigation Oversight | Capacity & Workforce Management | Talent & Succession Management | Enterprise Change Management | Compliance Management Reporting | Team Leadership & Development | Written & Verbal Communication | Business Planning & Budgeting Software Tools & Technology Proficiency: MICROSOFT OFFICE SUITE (WORD, EXCEL, POWERPOINT, OUTLOOK, ONENOTE) CRM, SALESFORCE, XACTIMATE, SHAREPOINTLet\'s Connect!

Experience

1. Operations Manager

   AmTrust Financial Services, Inc.

   Jul 2022 — Present · US

Education

• Southern Illinois University Edwardsville

  Bachelor of Science - BS, Economics and Finance

  2006 — 2010