Jared Scoubes
Leadership & Culture Builder | Organizational Effectiveness | CX & Operations Transformation | Trusted Partner to Executives
- Role
- Director, Customer Experience & Organizational Strategy at Everlights
- Location
- Orem, UT, US
- LinkedIn followers
- 500 followers
About Jared Scoubes
Most organizations don’t struggle because of bad strategy. They struggle because people, process, and leadership expectations fall out of alignment.That’s where I tend to do my best work.For more than 20 years, I’ve helped organizations solve the operational and leadership challenges that quietly stall growth: • Broken operational systems • Team misalignment • Culture challenges • Customer experience breakdowns • Leadership bottlenecks I do my best work in environments that are scaling quickly or undergoing meaningful transformation.My approach is simple: Build clarity. Build accountability. Build trust.When those three things exist, teams perform differently.Some examples of outcomes this approach has produced: • Reduced employee attrition by 88% through leadership alignment and culture development • Increased customer NPS by 70% within 90 days through operational restructuring • Reduced operational resolution timelines by 65% by redesigning cross-functional workflows • Scaled teams by 300% while strengthening leadership structure and accountability Colleagues often describe me as dependable, calm under pressure, and someone who can step into complex situations and bring clarity quickly.I enjoy working closely with executives and frontline teams alike, translating strategy into execution and building organizations where both people and performance thrive.If you\'re building, scaling, or transforming a team or organization, I’m always open to connecting.
Experience
Director, Customer Experience & Organizational Strategy
Aug 2025 — Present · Lindon, UT, US
Partner with executive leadership to strengthen organizational performance, improve customer experience operations, and scale internal teams during a period of company growth.Key outcomes include:• Reduced employee attrition by 88% through leadership alignment and culture transformation• Increased Customer Net Promoter Score by 70% within 90 days by restructuring CX operations• Reduced operational resolution timelines by 65% through cross-functional workflow redesign• Improved first-contact resolution by 55% through AI-supported troubleshooting and training• Scaled the Customer Experience organization by 300% while strengthening leadership structureThis role sits at the intersection of operations, leadership development, and customer experience strategy, helping ensure both internal teams and customers succeed as the organization grows.
Education
Brigham Young University
Bachelor of Science, Business, Management, Marketing, and Related Support Services
2019 — 2020
Brigham Young University
Audiology/Audiologist and Speech-Language Pathology/Pathologist
1998 — 2004
Shasta College
Associate's degree, General Studies
1992 — 1997
University of Nebraska-Lincoln
Master of Business Administration - MBA, Business Leadership
2020 — 2023
Utah Valley University
General Studies
2010 — 2010
University of Nebraska System
Master of Business Administration, Human Resources Management and Services
Skills
- Insurance
- Sales
- Sales Management
- Account Management
- Business Analysis
- Marketing
- Customer Service
- Consulting
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