Jared Mercer
Director, Delivery & Technical Operations @Cossette
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WORK HISTORY
Director, Delivery & Technical Operations @Cossette
Toronto, ON, CA
EDUCATION
University of Toronto
Certificate
University of Toronto
Pass the PMP Exam
University of Regina
Bachelor of Fine Arts (BFA)
University of California, Irvine
Certificate
SKILLS
ABOUT JARED MERCER
SUMMARY: Operational transformation leader with 15+ years in marketing, product delivery, and executive operations. I build scalable systems, AI-enabled workflows, and cross-functional cultures that drive efficiency, profit, and growth for Fortune 500 clients and high-growth organizations. Known for modernizing delivery organizations into strategic growth engines for enterprise clients exceeding $20M portfolios, with a proven record of reducing costs, increasing revenue, and developing the next generation of leadership. CORE COMPETENCIES Product Strategy • GTM Readiness • Executive Operations • Cross-Functional Leadership • AI-Powered Workflow Design • Operating Cadence Systems • Strategic Communications • SaaS & Platform Products • Salesforce: BA, AI, Analytics • Stakeholder Alignment • Change Management • Agile, Scrum, Kanban, Jira • CRM Platforms • Workflow Automation EDUCATION Bachelor of Fine Arts • Film & Media • University of Regina • 2008 Project Management Foundations • University of Toronto • 2013 Applied Project Management • Online Course • University of California • 2016 Pass the PMP Exam • University of Toronto • 2019 Certified ScrumMaster • Scrum Alliance • 2020 Certified Scrum Product Owner • Scrum Alliance • 2021 Salesforce Business Analyst Certification • Salesforce • 2024 Agentforce Artificial Intelligence Certification • Salesforce • 2025 Management Essentials • Online Course • Harvard Business School • 2025 Telly Judge Profile: https://tlly.co/3KSEXPX
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