Jared Knight
Service & IT Operations Manager @Fuller, Smith & Turner
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WORK HISTORY
Service & IT Operations Manager @Fuller, Smith & Turner
London, GB
STRATEGY / PROJECTS• Manage a £1m + budget encompassing infrastructure, comms and end-user compute costs feeding into a wider IT budget.• Technical lead for all integrations of acquisitions into the Fuller’s estate.• Designed and implemented ‘Disaster Recovery’ strategy to mitigate currents risks and delays during an invocation.• Responsible for all technical elements in securing ‘Cyber Insurance’ for the business.• Worked with cross functional teams to meet GDPR requirements and prior to this the PCI compliance project.INFRASTRUCTURE & SERVICE DESK• Day-to-day management of a complex network consisting of 600+ connections over 400+ sites across 2 MPLS providers.• Maintaining all server, network, and storage infrastructure supporting an estate of users and PC’s, 150+ servers, and 2300 + network devices.• Oversee service delivery for all IT systems embedding ITIL based disciplines around incident, problem and change.• Built collaborative relationships with our suppliers whilst ensuring SLA compliance.• Accountable for our IT Risk Management and Security Strategies. This includes regular risk reviews, testing and ensuring that organisational measures are in place to maintain security.• Multiple iterations and improvements to MPLS network infrastructure to ensure high availability for card payments (1.3m+ transactions per month), an improved customer Wi-Fi experience (21k daily unique clients), and improved data for CRM.• Created and delivered our Microsoft Azure and Office 365 cloud migration strategy. Previous management of all on-prem infrastructure.TEAM DEVELOPMENT• Developed a culture of continuous improvement with a focus on team development and cross training across all technical disciplines to increase staff retention and improve service.• Restructuring of team over the years to align with business priorities and strategy.• Regular mentoring, and training sessions, delving into the complex aspects of network and infrastructure.
EDUCATION
Ballajura Community College
High School
SKILLS
ABOUT JARED KNIGHT
A highly motivated and dedicated IT leader, with a broad range of technical, strategic and commercial experience. With 20+ years in the industry, I have developed incredibly strong technical skills, exceling in designing and maintaining infrastructure of all sizes, while leading others.Currently the Service and IT Operations Manager in a complex multi-site hospitality business (400 pubs, restaurants and hotels and previously a brewing / distribution business) leading a team of 10 across several disciplines including Service Desk (ITIL based), Infrastructure and Retail Projects.
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