Jared Hines
| Senior Project Manager | Senior IT Project Manager | Senior Technical Project Manager | Agile Delivery | Process Automation, Cross-Functional Delivery, Project Execution | Certified Scrum Master and Scrum Product Owner
- Role
- Senior Project Manager at Kaiser Permanente
- Location
- San Diego, US
- LinkedIn followers
- 500 followers
About Jared Hines
Senior Project Manager with 10+ years leading enterprise automation, digital…
Experience
Senior Project Manager
Oct 2024 — Present
Responsible for analyzing, designing, and optimizing healthcare-related business processes to improve operational efficiency and patient care outcomes.• Delivered, built, and deployed advanced data analytics and Tableau dashboards to track automation errors, reducing process errors by 60% and enabling proactive corrective actions.• Directed the Operations Support Automation Project, analyzing support email trends and implementing automated workflows that increased automated resolutions by 80%.• Led analysis, development, testing, and deployment of automated medical record workflows, improving efficiency and patient outcomes with a 70% increase in automation and 80% fewer manual reviews.• Partnered with executives and SMEs to align goals, streamline reporting, and enhance collaboration across cross-functional teams, driving measurable workflow improvements and stronger stakeholder trust.• Created gap analysis reports and process maps that uncovered high-impact efficiency opportunities; recognized for delivering insights that shaped leadership decisions.• Spearheaded end-to-end workflow redesign of the Electronic Eligibility Process using Lucidchart, mapping 7 business processes, validating with stakeholders, and securing leadership approval for implementation.
Education
University of California, Irvine
Bachelor of Arts (B.A.)
UC San Diego Extension
Certificate
2018 — 2020
UC Irvine
Certificate
2020 — 2021
Skills
- Mac
- Outlook
- Administrative Assistants
- Finance
- Mbs
- Social Networking
- Team-Oriented
- Back Office
- Press Releases
- Fixed Income
- Microsoft Office
- Sales
- Powerpoint
- Microsoft Excel
- Securities
- Public Speaking
- Financial Reporting
- Leadership
- Networking
- Relationship Building
- Client Services
- Customer Service
- Event Planning
- Management
- Wordpress
- Word
- Hospitality
- Prolaw
- Editing
- Microsoft Word
- Economics
- Data Entry
- Social Media
- Onenote
- Financial Analysis
- Invoicing
- Public Relations
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