Jared Binning
Desktop Support Technician L2 @Happy Returns, a UPS Company
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WORK HISTORY
Desktop Support Technician L2 @Happy Returns, a UPS Company
Valencia, CA, US
Delivered enterprise-level technical support across multiple departments, ensuring efficient end-user computing in high-pressure environments- Streamlined IT onboarding/offboarding by managing Windows 10/11 devices, Active Directory accounts, VPN access, 2FA, and Microsoft 365/Google Workspace configurations- Improved IT service operations by enhancing ServiceNow ticket workflows, documenting SOPs, automating routine tasks, and applying ITIL best practices to reduce resolution times- Oversaw IT asset management, including deployment and lifecycle tracking of Dell desktops/laptops, Zebra printers/scanners, and robotic automation equipment- Supported IT project management initiatives such as OS migrations, system cutovers, robotic automation deployment, and legacy system decommissioning with minimal business disruption- Created and maintained training programs and Confluence knowledge bases, reducing IT support requests and empowering users with self-service resources- Built strong cross-team communication, translating technical details into clear, jargon-free language and fostering positive collaboration- Championed continuous improvement by identifying process inefficiencies and implementing solutions that enhanced service quality and operational efficiency.
EDUCATION
Golden Valley High School
High School Diploma
College of the Canyons
Cybersecurity - AAS, Cybersecurity
ABOUT JARED BINNING
In love with Tech since I could remember, I currently work as an IT Ops Technician at…
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