Jardell Whitley

Systems Administrator Ii @Worldpay

London, GB

Provide deskside and remote IT support to Worldpay employees across EMEA, delivering consistently high service levels. Act as the nominated IT representative for executive (VIP) support at the London Walbrook HQ.Serve as a Level 2 escalation point for the global service desk, resolving complex issues across endpoints, applications, and desktop environments. Administer enterprise IT systems, supporting endpoint management, device compliance, and operational continuity.Create and maintain ServiceNow Knowledge Base content (KB articles and SOPs), ensuring effective knowledge transfer to Level 1 support for improved resolution quality. Mentor junior analysts, fostering technical growth and continuous learning.Efficiently onboard new hires, clearly guiding non-technical users on device use and access to corporate resources, and providing relevant user guides.Support macOS environments and manage corporate enrolment via Jamf Pro and MacAssist to ensure device standardisation and security.Manage hardware asset inventory (laptops, monitors, docks, headsets), keeping records accurate and up to date. Set up and support AV systems (e.g, Teams Meeting Rooms), ensuring seamless workspace functionality.Administer mobile devices using Intune MDM for iOS and Android, maintaining security and compliance.Maintain cloud print services using Lexmark, ensuring secure and consistent printing. Operate a Genius Bar–style support desk with iPad check-in, appointments, and device builds—delivering a high-end, concierge-level IT support experience, especially for executive users.