Jarae Gillispie
Tier 2 Technical Specialist @Washington Metropolitan Area Transit Authority (WMATA)
Signup · Get unlimited contacts
WORK HISTORY
Tier 2 Technical Specialist @Washington Metropolitan Area Transit Authority (WMATA)
Washington, DC, US
Provide technical support for, application, system, device and hardware issues Serve as the Tier II technician to identify, troubleshoot, research and resolve IT related issuestechnical supportDocument, track and monitor all service requests and remediation efforts within RemedyEscalate complex issues to Tier with descriptions of the issue and actions takenSchedule operations and maintenance activitiesInstalled, configured and maintained data migration of workstations and software.Assisted the client in solving computer related issues and orientation of new equipment as deployed.Respond to telephone, email and online service requests from users seekingDiagnosed and upgraded hardware to ensure optimum level of performanceUpgraded all employees or students from Windows XP or 7 to Windows 10Lead meetings and provide user/ technician trainingsProvide software administration and supportConfigure local databases for vendor softwareComputerized analytical systems and software inventoryNew software integration by following the IT processesCollect integration information from suppliers
EDUCATION
H.O.P.E Project
Information Technology/ Help Desk Support
Forestville high school
Diploma
SKILLS
ABOUT JARAE GILLISPIE
My name is Jarae Gillispie. I am an up-and-coming IT Service Management Professional. I…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.